Making a complaint
A complaint can be reported verbally (by telephone or in person) or in writing (by letter, facsimile, email or social media channels) to an Infigen employee or Infigen’s registry services provider, Link Market Services Limited.

 

How can you contact Bunjil to make a complaint?
Individuals can contact Bunjil in on of the following;

Head office
568 Glen Huntly Rd,
Elsternwick 3185,
Victoria, Australia
Phone: 1800 769 266
Email: info@bunjilenergy.com.au
 

 

The Complaints process
The complaints process for Bunjil Energy is as follows:

  1. The initial response (being the first contact made with the complainant after the complaint is received) for a written or verbal complaint should be provided to the complainant as soon as practicable, and normally within five business days;
  2. Where feasible, complaints are targeted to be resolved within 21 days of being received. Any complaint not resolved within 21 days of being received should be referred to the relevant member of senior management;
  3. Once resolution of a complaint has been determined, the complainant should be advised of the decision made in relation to the complaint and any further remedies available to the complainant if they are not satisfied with the outcome.

Privacy Complaints

If a privacy complaint is not resolved satisfactorily within 45 days of being received and there is no timely prospect of the complaint being resolved, the complainant should be made aware of the Office of the Australian Information Commissioner (OAIC) and the ability of the complainant to make a written complaint to the OAIC pursuant to section 36 (Complaints) of the Privacy Act.

Charges associated with handling complaints

Subject to any statutory requirements, complaints handling will be conducted at no charge to the complainant. A copy of Bunjil’s Complaints Handling procedure will be made available to complainants on request, free of charge.